Shipping policy

# SHIPPING POLICY — JERSEY PLUG

## SHIPPING OVERVIEW

Jersey Plug ships orders across Australia.

We aim to process and dispatch all orders as quickly as possible.

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## PROCESSING TIME

Orders are typically processed within 1–3 business days.

During peak periods, processing may take slightly longer.

You will receive a confirmation email once your order has been processed and dispatched.

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## DELIVERY TIMES

Estimated delivery times after dispatch:

- Standard Shipping (Australia): 5–12 business days  
- Express Shipping (Australia): 2–6 business days  

These timeframes are estimates only and may vary depending on location and courier performance.

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## SHIPPING DELAYS

While we aim for reliable delivery times, delays can occasionally occur due to:
- courier delays  
- peak demand periods  
- weather or transport disruptions  
- other external factors outside our control  

Jersey Plug is not responsible for delays once an order has been handed to the courier.

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## TRACKING

Once your order has been dispatched, you will receive a tracking number via email.

Tracking updates are managed by the courier and may take time to appear.

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## INCORRECT ADDRESS

Customers are responsible for entering correct shipping details at checkout.

We are not responsible for:
- orders delivered to incorrect addresses provided by the customer  
- delays caused by incomplete or incorrect information  

If you notice an error, contact us immediately and we will do our best to assist before dispatch.

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## LOST OR MISSING PARCELS

If your parcel appears lost or significantly delayed, contact us and we will assist in investigating with the courier.

Where appropriate, we may offer a replacement or store credit depending on the outcome of the investigation.

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## CONTACT

For shipping support or order updates:

[INSERT EMAIL]