Help desk / Straight answers
Questions,
answered.
JPOz / Support 01
Sizing, shipping, returns and the answers you need before checkout.
01How do I choose my size?
Fit can vary between jersey styles. Check the available size options on the product page, then contact us with the jersey name and your usual size before ordering if you want a second opinion.
02Is the stock held in Australia?
Yes. Jerseys shown as available are held by us in Australia and ready to be packed—there’s no supplier wait after you order.
03When will my order be sent?
Orders are packed in Australia within 1–3 business days. Standard delivery usually takes 5–12 business days after dispatch; express usually takes 2–6 business days. See our Shipping Policy for details.
04Can I change or cancel an order?
Contact us as soon as possible. We’ll help where we can, but changes depend on whether your order has already been processed or shipped.
05What if my jersey is faulty, damaged or incorrect?
Email your order number and clear photos. We’ll arrange the next step under our Returns Policy, including reasonable return postage for faulty, damaged or incorrect items.
06How do I hear about new drops?
Join the drop list on the homepage and follow @JerseyPlugOz for Retro Drops, new-season arrivals, restocks and football stories.